What is ISO 20000-1:2011?

ISO 20000-1 is the international standard for quality management specifically focused on IT Service Management. ISO 20000-1:2011 (the latest version of ISO 20000-1) provides a set of standardized requirements for an IT service management system (SMS). Given how vital IT is to organizations, it is essential that both your internal and external IT services are aligned with the needs of your business and customers.

ISO 20000-1:2011 CERTIFICATIONS – BENEFITS

• Reduce risk, cut costs and generate higher profit
• Improved efficiency, reliability and consistency of IT services
• More focused and consistent documentation processes
• Increase managerial control and responsibilities, increasing ownership
• Methods to measure and evaluate performance, processes, and practices, providing more structured opportunities for continual improvement